Frequently Asked Questions

General Questions

Will I get quality of service and quality support working with Rogue Web Works?
YES. We will provide you with an exceptional quality of service. With Rogue Web Works you are not a number in a database but a client who we hope to have a long relationship with. The way we keep these relationships is by being available and providing the services that help your business succeed.

Why can't I pay by check?
In an effort to streamline our accounting (and give us time to serve our customers) we have chosen to accept Credit Cards, Debit Cards and eChecks as the only methods of payment. Our billing cycle is always the same so there are no surprises and with the eCheck option, even if you choose not to use a credit card, we have a safe convenient method of payment available.

What are your Terms and Conditions or Acceptable Use Policy?
Please visit our Terms and Acceptable Use Policy page.

Customers Questions

How do I read my Webalizer web statistics page?
Review our Webalizer Quick Help page and, if you still have questions, please contact us at .

How can I get answers to non-urgent questions?
Rogue Web Works has a help system available to our customers that allows information requests via email or by allowing you to open a trouble ticket. These options are available in our customer account area by selecting the "login to your account" link at the top of every page. Of course you can also call us. Click here for our contact page.

I need support right now, what do I do?
Call us. If it is after hours you can call our support partners at Coastside Net and they can help you with urgent issues. Coastside Net support is available at 650-712-5933.